Shipping, Returns and Taxes

 

1. Shipping Policy
You can trust that your order will be quickly processed and safely delivered. Items in stock will typically ship out within 2 to 7 business days. As many of our items are made after an order, please allow up to 4 weeks from order placement to shipping. At the time your order is shipped, you will receive an email with the relevant tracking information.
Expedited shipping is available through UPS at an additional charge. Please contact us at chayagalleryil@gmail.com before placing your order to arrange for expedited shipping.

2. Taxes
All Chaya's online items are priced without taxes and are priced for export only. When shipping to an Israeli address, Israeli VAT (17%) will be added to the order total at check out.
Importing items into countries other than the US may result in additional taxes at the time of delivery. Please check with your local tax authority to be informed.

3. Exchange Policy
Chaya Gallery is fully dedicated to your complete satisfaction. If, for any reason, you are dissatisfied with your purchase, we will happily exchange it for something else. Please email our customer service department at chayagalleryil@gmail.com to arrange your exchange.
4. Returns
All items purchased are eligible for returned for up to 30 days from the date of purchase.
All items purchased are eligible for exchanged and upgrade for up to 90 days from the date of purchase
All items returns are the responsibility of the buyer, including all shipping, duties and insurance fees.
Refunds will be made in the same manner in which payment was made at the time of purchase. Refunds for items originally purchased with a check or cash more than $100 will be made by a check issued from our corporate office within 21 days of the return. Items charged will be credited to the same account to which the purchase was charged.  Chaya Gallery is happy to offer a proof of transaction on the date of the refund.
All returns and exchanged items must be accompanied by the original sales receipt and all merchandise must be in the original condition and packaging to be eligible for the above refund and exchange terms and conditions.

 ביטול עסקה בהתאם לתקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010 "וחוק הגנת הצרכן, התשמ"א-1981". תוכל לקרוא ולהתעדכן בחוק בקישורים הבאים

http://www.consumers.org.il/category/deal-annulment-regulations

http://www.consumers.org.il/files/files/bitul-iska/takanut-bitul-iska-2012.pdf 

5. Pick Ups
Please be advised that orders requiring in store pick up cannot be transacted online. For assistance in placing such orders, please contact us using the online contact form and someone will be in touch with you.


SHIPPING RATES
Worldwide Standard - 35$ 
Express - Please contact chayagalleryil@gmail.com for accurate rates.
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